Career Manifesto

The list below is not exhaustive, but I hope you get a better feel of what I like to focus on in my work. I am not perfect, but I work on these things daily and strive to help others with them, too. I often re-read this page to revive my inspiration and refocus on how I interact with others. I hope you find some inspiration too.

Manifesto: My Path from Sales Revenue to Client Success

1. Leadership Excellence: I commit to being a dedicated leader who empowers teams to excel, drawing from my extensive experience at Adobe, Tealium, Blend360, Gritstone, iProspect, and others to guide and inspire.
2. Relationship Building: I prioritize cultivating strong internal and external relationships, recognizing the value of meaningful connections throughout my career journey.
3. Customer-Centric Focus: My mission is to help customers thrive, leveraging my career-long dedication to their success as a driving force in my professional journey.
4. Trusted Advisor: I uphold the role of a trusted advisor, extending my pre and post-sales expertise to large enterprises, with special recognition as an Adobe-technology trusted advisor across several client firms.
5. Business Development: I embrace opportunities for innovation and growth, consistently driving new projects, exemplified by successful initiatives like Omniture, iProspect, Adobe, Gritstone, Blend360, and Tealium products and services packages.
6. Client Technical Health: I provide comprehensive technical health reviews to all clients, ensuring a deep understanding of what works and what doesn't, backed by my extensive experience across my career.
7. Demo Mastery: I am dedicated to showcasing the capabilities and tools effectively, ensuring clients gain a clear understanding of their potential through compelling demonstrations.
8. Roadmap Communication: Keeping clients informed about new roadmap developments, tools, and changes is a top priority, enhancing their confidence in the services I offer.
9. Issue Resolution Expertise: I am committed to resolving issues promptly, categorizing them into red, yellow, and green accounts, and fostering strong partnerships as a dedicated Customer Success Manager (CSM) and customer advocate.
10. Team Coaching and Management: I excel in team coaching and management, empowering individuals to reach their full potential and drive collective success.
11. Collaboration with Partners: I actively collaborate with partners and agencies, recognizing the value of strategic alliances in achieving shared goals.
12. Continuous Learning Advocate: I recommend tailored training and service offerings to ensure that clients and teams stay ahead in their respective fields, consistently seeking growth and development.
13. Project Management and Implementation: I possess exceptional skills in project management and implementation, ensuring that initiatives are executed flawlessly, on time, and within budget, delivering tangible results to clients and organizations.